Website: www.aghatellelondon.com  
Email: support.aghatellelondon@gmail.com  
Last updated: 30 July 2026

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2. Privacy Policy

AGHATELLE LONDON respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order or contact us.

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Who is responsible for your information?

AGHATELLE LONDON, trading as AGHATELLE LONDON, is the controller of your personal data. For privacy questions or to exercise your rights, email support.aghatellelondon@gmail.com.

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Information we collect

Depending on how you use our website, we may collect:

- Contact details, such as your name, email address, telephone number and delivery/billing address.
- Order and transaction details, such as the products purchased, order number, payment status and delivery information.
- Account details, if you create an account.
- Communications you send to us, including customer support requests.
- Technical and usage data, such as IP address, browser, device information, pages viewed and cookie identifiers.

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How we use your information

We use your information to process and deliver orders, provide customer support, manage returns, prevent fraud, improve our website and comply with legal obligations. Our lawful bases are normally performance of a contract, legal obligation, legitimate interests (such as protecting our business and improving our services) and, where required, your consent.

We will send marketing emails only where permitted by law. You can unsubscribe at any time using the link in an email or by contacting us.

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Who we share information with

We may share relevant data with service providers that help us operate our business, such as payment processors, delivery providers, e-commerce and website hosting providers, customer support tools, analytics providers and professional advisers. These providers may process information only as necessary to provide their services or as required by law.

If information is transferred outside the UK, we will use appropriate safeguards required by applicable data-protection law.

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How long we keep data

We keep personal information only for as long as necessary for the purposes described above. Order and accounting records are normally kept for the period required by tax and accounting law. We may retain limited information longer where necessary to resolve disputes, prevent fraud or meet legal obligations.

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Your rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate data, deletion, restriction of processing, portability, or object to certain processing. Where processing is based on consent, you may withdraw consent at any time. To make a request, contact support.aghatellelondon@gmail.com.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully. We would appreciate the opportunity to address your concern first.

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Security and changes

We use reasonable technical and organisational measures to protect your information. No internet transmission is completely secure. We may update this policy when our practices or legal requirements change; the current version will always appear on this website.