Returns & Refunds Policy

Website: www.aghatellelondon.com  
Email: support.aghatellelondon@gmail.com  
Last updated: 30 July 2026

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5. Returns & Refunds Policy

We want you to be happy with your purchase. This policy does not affect your legal rights.

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Changing your mind — 14-day cancellation right

If you are a UK consumer buying online, you may cancel most purchases within 14 days from the day after you, or someone you nominate, receives the goods. You do not need to give a reason.

To cancel, email support.aghatellelondon@gmail.com with your name, order number, the item(s) you wish to return and a clear statement that you wish to cancel. You then have a further 14 days to send the items back.

Items must be returned in a condition consistent with handling them as you would in a shop. We may make a reasonable deduction from the refund if an item has been handled more than necessary and its value has been reduced.

Unless the item is faulty, incorrect or we have agreed otherwise, you are responsible for the cost of returning the item. Please use a tracked service and keep your proof of postage.

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Refunds

Once we receive the returned goods, or evidence that they have been sent back, we will process the refund within 14 days. Refunds are issued to the original payment method. We will refund the cost of standard delivery; if you selected a premium delivery option, we refund only the amount of our standard delivery service.

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Exceptions

The right to cancel may not apply to items that are made to your specifications or clearly personalised, sealed items that are unsuitable for return for health or hygiene reasons once unsealed, or other goods excluded by law. Any applicable exception will be clearly stated on the relevant product page.

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Faulty, damaged or incorrect items

If an item is faulty, damaged, not as described or incorrect, contact us as soon as possible at support.aghatellelondon@gmail.com with your order number and clear photographs where relevant. We will assess the issue and arrange an appropriate remedy in line with your legal rights, which may include a repair, replacement or refund. We will not charge you return postage for confirmed faulty or incorrect items.